At Hair Essentials by AX, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a convenient returns and exchange policy to ensure your shopping experience is hassle-free. Please review our policy below:
- Returns
We accept returns on eligible items within 7 days of the original purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Exchange
If you wish to exchange an item for a different size, color, or product, please contact our customer service team at services@hairessentialsbyax.com to initiate the exchange process. Exchanges are subject to product availability.
- Eligibility
Not all items are eligible for return or exchange. Items that are ineligible for return or exchange include:
– Used or opened products
– Products without original packaging
– Items purchased on sale or clearance
- Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns to ensure your item is received by us.
- Refund or Exchange Process
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund to the original method of payment or exchange the item for another product. Refunds will be processed within 7 days.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at services@hairessentialsbyax.com with details and photos of the damage. We will work with you to resolve the issue as quickly as possible.
- Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. Please review the product description carefully before making a final purchase.
- Contact Us
If you have any questions about our returns and exchange policy, please contact us at services@hairessentialsbyax.com. Our customer service team is available to assist you.
- Policy Updates
We reserve the right to update or modify our returns and exchange policy at any time without prior notice. Please check our website periodically for any changes.
